The Executive Council of the Public Entity of Saba recently sent another letter to the Bureau of Telecommunications and Post requesting that they audit Saba Cable TV. This letter comes after the one sent in June of this year went unanswered by the Bureau.

In the letter the government requests the audit specifically because the “quality and quantity of channels aired has decreased.” The letter continues on to say that, “Customers are required to pay the subscription of 30.00 USD per month for services that they are not receiving.”

Recently customers have been constantly complained about numerous aspects of the service such as lack of access to major US networks such as FOX, ABC, NBC and CBS; varying quality throughout the villages; pop up boxes requesting payment for the channel; blue screens on different channels, lack of service at the company offices and a constantly changing channel line up.

The Executive Council believes that it is time that the Bureau take action against the company to ensure that they provide the services that customers pay for or that the Bureau revoke the license. The Council lamented the fact the company seems to get away with providing services that ‘leaves much to be desired,’ while the local telephone company SATEL, which is well run and efficient, is constantly harassed by the Bureau and has to pay high fees which only drives up the cost for the customer.

The Executive Council also hopes that after this last letter, the Bureau will take all steps to resolve this situation in an expeditious manner.